Return and Refund Policy

1. This Return and Refund Policy describes the process and conditions under which digital materials or services provided through this website may be eligible for refunds. The goal is to maintain fairness and clarity while avoiding misleading or unrealistic expectations.

2. Refund eligibility is limited to cases where technical issues prevent proper access to purchased digital content or services. If the issue can be verified as originating from our system, a refund may be considered. Issues related to personal device setup or local connectivity are not covered.

3. Requests must be submitted within a reasonable time after purchase, typically within 14 days. Late submissions may not be verifiable, and the refund process could be declined for lack of supporting evidence.

4. When submitting a request, include your name, the email used for purchase, and a clear description of the problem. Additional documentation such as screenshots may help confirm the issue and accelerate resolution.

5. Before a refund is processed, we may attempt to resolve the issue by providing alternative access, additional technical support, or replacement files. If the issue persists, the refund request will be approved as appropriate.

6. Approved refunds are processed through the original payment method. The timeframe for completion may depend on the payment provider. Confirmation of the refund will be sent to the user once processing is complete.

7. Refunds are not issued for cases where digital content was accessed successfully or used extensively before the request. This ensures fairness and consistency across all transactions. The policy applies only to verifiable technical failures.

8. For all return or refund inquiries, please contact us directly:
Address: 27 Gundagai St, Coffs Harbour NSW 2450, Australia
Phone: +61266513544
Email: support@evonekeaios.com